FAQ - Frequently Asked Questions

General Questions

What is AthleteSide?

AthleteSide is the leading platform for endurance sports enthusiasts: triathlon, trail, running, duathlon, aquathlon and swimrun.

Our mission: to support you in your sports practice with:

• A comprehensive calendar of races in France and Europe
• Certified coaches for personalized support
• Training plans adapted to all levels
• Second-hand equipment ads between individuals
• Free tools: VO2max calculators, energy expenditure, triathlon time
• Exclusive promo codes from our partners
• An active community of passionate athletes

Available in 6 languages: French, English, German, Spanish, Italian and Portuguese.

How much do AthleteSide services cost?

Most of our services are free:

• Browsing the race calendar
• Account creation and profile management
• Personal calendar and results recording
• Posting second-hand equipment ads
• Event and club listings
• Tools (VO2max, energy, triathlon calculators)
• Access to partner promo codes

Paid services:

• Personalized coaching subscriptions (prices set by coaches)
• Premium training plans
• Visibility options for ads
• Partnerships for organizers and brands

What sports are covered by AthleteSide?

AthleteSide covers all endurance sports:

• Triathlon: XS, S, M, L, XL, XXL, Ironman
• Duathlon: running and cycling
• Aquathlon: swimming and running
• Swimrun: alternating swimming and trail
• Trail: all distances
• Running: from 5K to marathon and ultra
• Cycling: sportives, gravel

In which countries are you present?

AthleteSide lists events and clubs throughout Europe, with particularly strong coverage in:

• France
• Spain
• Italy
• Germany
• Portugal
• United Kingdom

Our database is continuously enriched through community contributions.

How can I contribute to the AthleteSide community?

You can participate in many ways:

• Add an event missing from the calendar
• Enrich event pages with photos, videos and GPS tracks
• Share your race reports and comments
• Publish articles and tips
• Report errors or suggestions to us

For Athletes

How do I find a race?

Our race calendar allows you to easily find your next event with many filters:

• By sport type: triathlon, trail, running...
• By location: department or region
• By date: week, month, season
• By distance and elevation
• By format: XS, S, M, L, Ironman...

Each event has a detailed page with: schedules, course, prices, photos, videos, GPS tracks and participant reviews.

How do I create my personal race calendar?

With a free account, you can:

• Mark the races you want to participate in
• View your personal calendar at a glance
• Export your calendar to PDF
• Receive reminders before your races

How do I record my race results?

After each race, go to your personal space to:

• Enter your times and rankings
• Add a race report
• Share your experience with the community
• Track your progress over the seasons

How do I find a coach?

Check our directory of certified coaches to find the ideal support:

• Filter by specialty: triathlon, trail, running, swimming...
• Read reviews from coached athletes
• Compare prices and offers
• Discover the detailed profile of each coach

Each coach offers personalized support with training calendar, monitoring and dedicated messaging.

How do I subscribe to coaching?

Once you've chosen your coach:

1. View their detailed coaching offer
2. Click "Subscribe" and complete your information
3. Proceed with secure payment (monthly)
4. Immediately access your coaching space: personalized calendar, scheduled sessions and messaging with your coach

You can cancel your subscription at any time from your personal space.

How do I buy a training plan?

Discover our training plans created by experienced coaches:

• Plans for all levels: beginner, intermediate, advanced
• Various goals: first triathlon, improve your time, prepare for an Ironman...
• One-time purchase, unlimited access
• Export to Google Calendar to integrate sessions into your schedule

How do I sync my Strava account?

Connect your Strava account to automatically enrich your profile:

1. Go to the settings of your account
2. Click "Connect Strava"
3. Authorize AthleteSide to access your data

You can also connect other services: Garmin, Facebook, Google.

What free tools are available?

AthleteSide provides you with several free calculators:

• VO2max Calculator: estimate your VO2max and training paces
• Energy Expenditure Calculator: plan your nutrition for your races
• Triathlon Time Calculator: estimate your race time based on your performance

All results can be exported to PDF.

How do I use promo codes?

Check our promo codes page to discover exclusive offers from our partners:

• Equipment: bikes, wetsuits, GPS watches...
• Sports nutrition
• Race registrations
• Training services

Simply copy the code and use it on the partner's website.

How do I buy second-hand equipment?

Browse our second-hand equipment ads to find equipment at reduced prices:

• 29 categories: bikes, wetsuits, GPS watches, shoes, helmets...
• Ads verified by our team
• Secure messaging to contact sellers
• Filters by category, price and location

For Coaches

How do I become a coach on AthleteSide?

Join our community of coaches and grow your business:

1. Create your account if you haven't already
2. Complete your coach profile: qualifications, experience, specialties
3. Create your first coaching offer
4. Your profile will be visible in the directory after validation

You will benefit from visibility to thousands of athletes looking for coaching.

How do I create a coaching offer?

From your coach space, create attractive offers:

• Set your monthly rate
• Describe your method and what's included
• Specify your specialties: triathlon, trail, running, swimming...
• Indicate the maximum number of athletes you can coach
• Add testimonials from former athletes

How do I manage my athletes?

Your coach dashboard allows you to:

• View the list of all your active athletes
• Access their training calendar
• Schedule personalized sessions
• Track their progress and feedback
• View subscription history

How do I communicate with my athletes?

AthleteSide includes dedicated messaging:

• Individual conversations with each athlete
• Email notifications for new messages
• Complete conversation history
• Sharing documents and advice

How do I create training plans to sell?

In addition to personalized coaching, you can create and sell training plans:

• Use our intuitive plan editor
• Create reusable template sessions
• Set your selling price
• Athletes can buy and follow your plans

Check existing plans for inspiration.

How do I receive my payments?

Payments are managed securely:

• Athletes pay by credit card via Stripe
• Configure your bank details in your coach space
• Receive automatic transfers according to the defined schedule
• View detailed revenue history

What commissions are charged?

AthleteSide charges a commission on each transaction to ensure platform operation:

• Commission details are available in your coach settings
• Stripe payment fees are included
• No hidden fees: everything is transparent in your dashboard

For Clubs

How do I list my club?

Make your club known for free on AthleteSide:

1. Create an account if necessary
2. Contact us to create your club page
3. Fill in the information: name, location, disciplines, contact
4. Add your logo and an attractive description
5. Your club will appear in the directory after validation

How do I edit my club page?

You keep full control over your page:

• Edit information at any time
• Update your logo and photos
• Add links to your social networks
• Update your contact details

How do I attract new members?

Your presence on AthleteSide offers you:

• SEO visibility: your club appears in Google searches
• Map positioning for local athletes
• A direct link to your website
• The ability to display your events and camps

What types of clubs are accepted?

We welcome all endurance sports clubs:

• Triathlon clubs
• Running and athletics clubs
• Trail clubs
• Swimming clubs
• Cycling clubs
• Multisport associations

For Organizers

How do I add my event to the calendar?

List your race for free on AthleteSide:

1. Fill out the event creation form
2. Enter: date, location, formats, distances, prices, registration link
3. Our team validates your event within 24 to 72 hours
4. Your race appears in the calendar and benefits from AthleteSide SEO

You can edit the information at any time.

What event formats are accepted?

AthleteSide lists all endurance sports:

• Triathlon: all formats (XS to XXL, Ironman)
• Duathlon and Aquathlon
• Swimrun
• Trail: all distances
• Running: 5K, 10K, half, marathon, ultra
• Sportives and gravel
• Multisport raids

How do I enhance my event page?

Maximize your race's appeal with:

• Photos from previous editions
• Videos promotional or recap
• GPS tracks of courses (GPX files)
• Results from past years
• Detailed description: atmosphere, aid stations, services

How do I get more visibility?

Beyond free listing, we offer visibility options:

• Dedicated article on our blog
• Featured in our newsletter
• Sharing on our social networks
• Partnership with promo codes for your participants

Contact us to learn more about our partner offers.

How do I update my event information?

You keep full control:

• Log in to your account
• Access your event page
• Edit the desired information
• Changes are visible immediately

Classifieds & Second-Hand Equipment

How do I post an ad?

Create your ad for free in minutes:

1. Choose the appropriate category
2. Write a catchy title and detailed description
3. Add up to several quality photos
4. Set your price
5. Publish! Your ad is visible immediately

What categories are available?

AthleteSide offers 29 categories for your ads:

• Bikes: road, triathlon, MTB, gravel
• Wetsuits
• GPS watches and electronic accessories
• Shoes running, trail, cycling
• Helmets and safety equipment
• Nutrition and supplements
• Bibs: resell your spot if you can't participate
• Services: coaching, massage, accommodation...
• And many more!

Browse all ads to discover the categories.

How do I sell a race bib?

Can't participate in a race anymore? Resell your bib:

1. Create an ad in the "Bibs" category
2. Specify the race, date and format
3. Indicate if the transfer is authorized by the organizer
4. Communicate with the buyer via our messaging

Note: Always check with the organizer that bib transfer is allowed.

How do I contact a seller?

Our secure messaging allows you to easily exchange:

• Click "Contact seller" on the ad
• Write your message
• The seller is notified by email
• Continue the conversation from your message space

Your personal contact details remain protected until you decide to share them.

How do I boost my ad's visibility?

Paid options allow you to highlight your ad:

• Featured at the top of the list
• Extended duration of publication
• "Urgent" badge to attract attention

These options are available when creating or from your ads space.

Promo Codes & Partners

Where can I find promo codes?

Visit our promo codes page to discover exclusive offers from our partners:

• Discounts on sports equipment
• Offers on nutrition
• Discounts on race registrations
• Promotions on training services

Codes are regularly updated with new offers.

How do I use a promo code?

It's simple:

1. Find the code you're interested in on our page
2. Click to copy the code
3. Go to the partner's website
4. Paste the code at checkout
5. Enjoy your discount!

How do I become a AthleteSide partner?

Are you a brand, organizer or sports professional?

Join our partners to benefit from:

• Visibility to our community of athletes
• Publication of your exclusive promo codes
• Articles and interviews on our blog
• Listing in our partner directory

Contact us to discuss a partnership tailored to your goals.

Shop & Product Comparator

What is the AthleteSide shop?

Our online shop allows you to discover and compare thousands of sports products from our affiliate partners:

• Bikes: road, triathlon, MTB, gravel, home trainers
• Swimming equipment: wetsuits, goggles, accessories
• Shoes: running, trail, cycling
• GPS watches and connected accessories
• Sports nutrition: gels, bars, drinks
• Apparel: jerseys, shorts, jackets

All products come from recognized brands and trusted retailers.

How does the shop work?

The AthleteSide shop is a price comparator that aggregates offers from many partners:

1. Search for a product by name, brand or category
2. Filter by price, brand or features
3. Compare offers from different merchants
4. Click to be redirected to the seller's website
5. Complete your purchase directly with the partner

Note: AthleteSide does not manage orders or payments. You buy directly from the partner merchant.

How do I use the product comparator?

Our product comparator helps you make the best choice:

• Select up to 4 products to compare side by side
• View specifications: price, weight, technical details
• Compare prices from different merchants for the same product
• Save your comparisons to come back later

To add a product to the comparator, click on the comparison icon on each product page.

How do I search for a product?

Several search options are available:

• Search bar: type the product or brand name
• Category filters: bikes, shoes, watches...
• Brand filters: Garmin, Shimano, Saucony, etc.
• Price filters: set your budget

Autocomplete suggests products as you type.

Are the displayed prices up to date?

We regularly update our product database:

• Prices are synchronized daily with our partners
• Availability may vary by merchant
• The final price is always displayed on the seller's website

In case of price discrepancy, the price shown on the merchant's website prevails.

What are the benefits of the AthleteSide shop?

By using our shop, you benefit from:

• Time saving: compare prices without visiting each website
• Best prices: easily find the best deals
• Quality selection: products suited for endurance sports
• Promo codes: access our exclusive promo codes for additional discounts
• Reliability: trusted partners and recognized brands

Prime - Premium Subscription

What is AthleteSide Prime?

AthleteSide Prime is our premium subscription that gives you access to all our advanced tools and exclusive content:

• VMA and Pace Calculator: calculate your VMA and get personalized training paces
• Triathlon Calculator: estimate your race times for all formats (XS, S, M, L, XXL, Ironman)
• Energy Expenditure Calculator: plan your nutritional strategy
• HR Zone Calculator: define your heart rate zones for targeted training
• Trail Time Calculator: estimate your trail and ultra times taking elevation into account
• Training Plan Generator: create personalized plans adapted to your goals
• Unlimited Training Plans: access all triathlon and trail plans created by experts
• Training Sessions: complete library of sessions for all levels

How much does Prime subscription cost?

We offer a yearly subscription. Check our offers page for current pricing.

Can I cancel my subscription at any time?

Yes, you can cancel your Prime subscription at any time from your member area:

• No minimum commitment
• You keep access until the end of your paid period
• No cancellation fees

How do I subscribe to Prime?

1. Go to the Prime offers page
2. Log in or create an account
3. Complete secure payment by credit card
4. Instantly access all Prime tools and content

What's the difference between Prime and Coaching?

Prime and Coaching are two distinct and complementary services:

• Prime: subscription providing access to advanced calculators, training plans and sessions. It's autonomous access to premium resources.
• Coaching: personalized support from a professional coach who creates custom sessions, tracks your progress and communicates with you via messaging.

You can combine both services to benefit from premium tools and personalized guidance.

Are payments secure?

Absolutely. All payments are processed by Stripe, the world leader in online payments:

• PCI-DSS Level 1 certification
• Banking data never stored on our servers
• Encrypted HTTPS connection
• 3D Secure authentication when required

Do you offer a money-back guarantee?

Yes, we offer a 14-day satisfaction guarantee. If you're not satisfied, contact us within 14 days of your subscription for a full refund.

My Account & Technical Questions

How do I create an account?

Registration is free and quick:

• Via your email address
• Via Facebook (1-click login)
• Via Strava (1-click login)
• Via Google (1-click login)

You can then complete your sports profile and access all features.

How do I edit my profile?

From your personal space, you can:

• Edit your personal information
• Change your profile photo
• Update your sports preferences
• Manage your notification settings

How do I connect Strava or Garmin?

Sync your external accounts to enrich your profile:

1. Go to the settings of your account
2. In the "External connections" section
3. Click on the service to connect (Strava, Garmin...)
4. Authorize access to your data

You can disconnect these services at any time.

How do I change the site language?

AthleteSide is available in 6 languages:

• French
• English
• German
• Spanish
• Italian
• Portuguese

Use the language selector in the menu or change your preferences in your account.

Is my personal data protected?

Protecting your data is our priority:

• GDPR compliant: we respect European regulations
• Secure payments: transactions via Stripe, PCI-DSS certified
• Encrypted data: secure HTTPS connections
• No resale: your data is never sold to third parties

See our privacy policy for more details.

How do I delete my account?

If you wish to delete your account:

1. Log in to your personal space
2. Go to your account settings
3. Click "Delete my account"
4. Confirm your request

Note: Deletion is permanent. All your data will be erased in accordance with GDPR.